www.GulfCoastDaySpa.com BOTANICAL Salon & Day Spa - Fort Walton Beach Florida

 

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Policies & Procedures

Visiting Botanical salon & day spa?
Let us help you make the
most of your spa experience

·Wear comfortable clothing. We provide a robe and slippers.

·Please advise your technician ahead of time of any allergies, food reactions you may have and if you using Retin-A or any other medication.

·A 50% deposit is required if you are booking three or more services.

·A 48-hour cancellation notice is required for spa services. If notification is not received within these requirements, a cancellation fee will be charged. If you fail to arrive for your appointment, a “no-show” fee will be charged.

·In order to make your spa experience more relaxed and enjoyable arrive early for your appointment so that you can change into your robe, fill out the necessary spa forms and relax. (If you are more than 15 minutes late we will accommodate you to the best of our ability).

·To maintain our healthy ambiance, no smoking is permitted.

·A tranquil environment is desired by our clients. We cannot accommodate children during your service or treatment.

·Most major credit cards are accepted at Serenity ~ Visa and Mastercard or Payment by check is welcome with proper identification.

·If your service is a gift, please bring your gift certificate / gift card.

·No refunds for gift cards. You may not transfer to another person or exchange for other services or products. If you are the recipient of a raffle or door prize, gift cards may not be exchanged for other services or items.

·Prices are subject to change.

·Not responsible for lost or stolen gift cards.

·Warning!!!! Being pampered may be habit forming!

Salon Hours

Sunday & Monday - Closed
Tuesday - 9am until ~
Wed & Thur
- 9am-5pm
Friday - 9am until ~
Saturday - 9am - 4pm

 

 

Courtesies

Refunds: No refund is possible if your appointment is cancelled less than 48 hours in advance. No refunds on gift certificates.

No Show Policy: Please be considerate of others. First time excused, second time - you pay for missed services ... third time you must pre-pay all services. If you are a No Show on a gift certificate, you lose your gift certificate.

Children: In order to make yours and other clients' Serenity experience as relaxing and enjoyable as possible, we ask you to make arrangements for your children.

Suggestions: As our client, your input is invaluable. Please feel free to share your thoughts or comments with one of our fully trained staff.

 

 

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